Talk to someone who knows your system
Already with Solar Start? Start a chat and you'll get a straight answer from the team that installed it — whether it's a question about how your system is running, your electricity plan, or adding a battery to what you've already got.
Support hours: Monday to Friday, 8am–5pm. Chat any time — after-hours messages are picked up the next business day.
We actively monitor your system.
Your solar and battery report back every day. We monitor performance, battery behaviour and inverter health, so issues can be picked up early. If something needs attention, our local team contacts you first.
- We spot issues early.We keep an eye on your system's performance, battery and inverter.
- Our team calls you first.If something needs fixing or updating, we'll let you know.
- We help you stay on the right electricity plan.Plans change. We help you make sure yours still works well with your solar and battery.
- Battery Discharging357 W · 51.2%
- Home2.09 kW
- Hot water Heated0.0 kW
- Grid Idle0 W
The quick fixes that solve most calls
Four things worth checking before you talk to anyone. If none of them do it, start a chat and we'll take it from there.
Check the inverter light
A green light means it's running. Red or amber means it has stopped and logged a fault — note what it says, we'll need it.
Check your isolator switches
After a storm or a blackout, solar isolators can trip. If they're off, that alone will stop the system producing.
Monitoring stopped updating?
Nine times out of ten the system lost Wi-Fi after a router change or power cut. The panels keep working — it's just the reporting.
Bill higher than you expected?
Usually the electricity plan, not the system. Send us a recent bill and we'll tell you honestly whether a better plan exists.
Start a support chat
A few quick questions — what's happening, where the property is and how to reach you — and it goes straight to the support team with everything they need. No hold music.
Support questions
My system has stopped producing. What now?
Check the inverter light and your solar isolator switches first — after storms and outages some systems simply need a restart. If that doesn't bring it back, start a support chat with what the inverter is showing and we'll get someone onto it.
What does my workmanship warranty cover?
Our installation workmanship is covered for 10 years in writing. Panels, batteries and inverters carry their own manufacturer warranties, up to 25 years on some equipment.
My monitoring app isn't showing anything.
That's usually a Wi-Fi reconnection after a router change or a power cut, and your system keeps generating in the meantime. Start a chat and we'll walk you through reconnecting it.
Can you help me with my electricity plan?
Yes. Finding the right plan is part of what we do — it's often where the savings are won or lost. Send us a recent bill and we'll look at your usage, your feed-in rate and whether a better plan is available for your system.
I want to add a battery to a system you installed.
Adding a battery to an existing solar system is one of the most common upgrades we do, and eligible homeowners can use the 0% interest Home Energy Saver loan for it. Start a chat and we'll look at your existing system.
How quickly will someone get back to me?
During business hours, the same day. Anything that comes in after hours or on a weekend is picked up on the next business day. If it's urgent, call 1300 105 465.
Send us the details
Tell us the property and what's happening, and the support team will come back to you.